Recent Posts
Citrus proves digital is always in fashion
We're thrilled to announce that Citrus has won a string of projects with fashion retailers Review, Metalicus and Republic - key brands in The PAS Group . Mid this year, we'll be launching new online stores for Review and Republic and overhauling Metalicus' existing online shopping site to be bigger ...
IBM 2012 Smarter Consumer Study: Results released
This presents exciting opportunities for Australian retailers to take the lead in delivering a truly cross channel experience. For all the fear and anxiety we hear from Australian retailers about ecommerce being both a 'threat' and a 'concern' by way of discounted prices and slashed margins, are we missing the ...
Building loyalty through service
What really builds customer loyalty to a retail brand? Its promises? Its branding? Its content? Or is it the services it offers which actually improve its customers' lives?
I was a customer of First Direct bank in the UK, a brand renowned for its commitment to customer service - their call ...